Refund policy

Return & Refund Policy

Return & Refund Policy

Thank you for shopping with us! Every Shelf Dragon is handcrafted with care and made to order. Please read our Return & Refund Policy before placing your order.

Handmade & Made-to-Order Products

Each Shelf Dragon is individually handcrafted after your order is placed. Because every piece is made by hand, slight variations in color, texture, and small details are normal and make each dragon unique.

Production takes approximately 14 business days before your order is ready to ship.

Shipping Time

Once your Shelf Dragon has been completed, please allow an additional 14 business days for shipping and delivery.

Estimated timeline:

  • Production: 14 business days
  • Shipping: 14 business days

Please note that delivery times may vary depending on your location, weather conditions, holidays, customs processing (if applicable), or carrier delays.

No Refunds for Change of Mind

Because every Shelf Dragon is handmade specifically for your order, we do not offer refunds, cancellations, or exchanges for change of mind.

This includes, but is not limited to:

  • Deciding you no longer want the item
  • Ordering by mistake
  • Purchasing the wrong color or style
  • Finding the item elsewhere
  • Personal preference after ordering

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged during shipping or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging
  • A brief description of the issue

After reviewing your claim, we may offer a replacement, repair, or other appropriate solution.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, feel free to contact us and we will do our best to help.

We are not responsible for delays caused by shipping carriers, weather conditions, customs, or other circumstances beyond our control.

Order Changes

If you need to update your shipping address or correct an error, please contact us as soon as possible. We cannot guarantee changes once production has begun or your order has been shipped.

Refund Eligibility

Refunds will only be considered if:

  • You received the wrong item.
  • Your item arrived damaged and cannot reasonably be replaced or repaired.
  • A refund has been approved by our support team.

Approved refunds will be processed back to the original payment method.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us:

Email: shelfdragon@outlook.com

We appreciate your support of our handmade products and thank you for choosing Shelf Dragon! 🐉📚